Refund policy

Last updated 3 October 2026

• Hosting: if you cancel, service runs to the end of the paid period; we do not refund part-used months or years. If you move your billing date earlier, the difference is credited to your account against your next invoice.
• Domain registrations, renewals and transfers: non-refundable once submitted to the registry, because the registry charges us immediately.
• Add-ons: can be removed at any billing date; no refund for the current period.
• Our mistake: if we have charged you incorrectly we will refund or credit the difference in full. Tell us within 60 days of the invoice.
• Failed setup: if a portal order can't be fulfilled by us we refund the payment in full to the original card.

Refunds go back to the original payment method within 10 working days.